Last updated: 7 August 2026
This policy applies to orders placed with Drape & Aura for delivery within India. Drape & Aura is managed by Arghya Media Private Limited.
Order processing and delivery
Orders are normally processed after payment or order confirmation and quality checks. We aim to dispatch ready products within 1–3 business days unless the relevant product page or our team states otherwise. Delivery estimates depend on the delivery PIN code, carrier serviceability, weather, public holidays and other factors outside our control. The checkout estimate and order communications are the most relevant delivery information for your order.
Shipping charges, complimentary-delivery offers and Cash on Delivery availability, where applicable, are displayed before you place the order. Cash on Delivery may be restricted by PIN code, order value or order verification. International delivery is not currently offered through this website.
Order tracking and address changes
When a tracking service is available, tracking details are sent after dispatch. Please provide a complete and accurate delivery address and reachable phone number. Address changes may not be possible after dispatch.
Cancellation before dispatch
To request cancellation, contact us as soon as possible at returns@drapeaura.in or +91 98739 69330. We will confirm whether the order has already entered dispatch. Orders that have already been dispatched cannot normally be cancelled, but may be eligible for return in line with the policy below.
Returns and exchanges
Eligible return or exchange requests must be raised within 7 calendar days of delivery. Items must be unused, unworn, unwashed, unaltered, undamaged, with original tags, packaging and any included blouse piece or accessories. Products altered to your request, including blouse stitching, fall/pico work or other customisation, are not eligible for return or exchange unless defective or incorrectly supplied.
Please do not send any item back without written return instructions. For a damaged, defective or incorrect item, notify us within 48 hours of delivery with clear photos or an unboxing video where available. We will review the request and provide the appropriate return or resolution route. Return pickup is subject to serviceability; where it is not available, we may ask you to use a traceable shipping method after approval.
Exchanges are subject to stock availability and the same eligibility checks. Your statutory rights are not affected.
Refunds
After an approved return reaches us and passes quality review, we will initiate the refund within 7–10 business days. Refunds are made to the original payment method where possible. For Cash on Delivery orders, we may request verified bank details for the refund. Original shipping charges are not refundable unless the item was defective, damaged or incorrectly supplied.
Support and grievance route
For delivery, cancellation, return, exchange or refund support, email returns@drapeaura.in or call +91 98739 69330. Grievance Officer: Sonali, Director, Arghya Media Private Limited.