Last updated: 7 August 2026
This page summarises the cancellation, return, exchange and refund process for Drape & Aura. The full delivery policy is available at Shipping & Returns.
Cancellation
Request cancellation as soon as possible by emailing drapeaura@gmail.com or calling +91 98739 69330. We can cancel only if the order has not entered dispatch. If we cancel an order after payment, we will initiate a refund to the original payment method where possible.
Eligible return window
Raise an eligible return or exchange request within 7 calendar days of delivery. Returnable items must be unused, unworn, unwashed, unaltered, undamaged and returned with original tags, packaging and included components. Customised or altered products, including blouse stitching and fall/pico work, are not returnable unless defective or incorrectly supplied.
Damaged, defective or incorrect items
Report a damaged, defective or incorrect item within 48 hours of delivery with clear supporting photos or an unboxing video where available. We will review the claim and share the approved resolution/return route.
Refund timing
For an approved return, we initiate the refund within 7–10 business days after receipt and quality review. Cash on Delivery refunds may require verified bank details. Original shipping fees are not refundable except where the item was defective, damaged or incorrectly supplied.
How to contact us
Contact Drape & Aura at drapeaura@gmail.com or +91 98739 69330. Grievance Officer: Sonali, Director, Arghya Media Private Limited.